Refund Policy

Overview

Knight Logics sells flat-rate website design, local SEO, e-commerce, and automation packages. Payments are processed securely through Stripe. This policy describes when refunds are available and how to request them.

Website & Service Packages

All packages follow an intake-then-build process: you submit a project intake form and complete payment through Stripe before work begins. The following milestone-based refund policy applies:

• Before work begins — If you cancel within 48 hours of payment and no work has started (no drafts, research, or setup completed), you are eligible for a full refund. Contact us promptly to confirm no work has begun.
• After intake review and planning, before first draft — If Knight Logics has completed intake review and planning work but has not yet delivered a first draft or mockup, a partial refund of up to 50% of the package price may be issued at our discretion.
• After first draft or mockup delivered — No refund is available once a first draft, wireframe, or initial build has been delivered. At that stage, a substantial work product has been created and the project is in active progress.
• After final delivery and acceptance — No refund is available once the final deliverable has been transferred to you.

Revision Rounds

Each package includes a defined number of revision rounds (as described in the package listing). Revision rounds allow you to request changes to the delivered work within scope. Exhausting included revisions or requesting out-of-scope changes does not create a basis for a refund. Additional revisions beyond the included rounds may be available for an additional fee.

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Domain registrations purchased on your behalf
• Third-party subscriptions or licenses procured for your project
• Hosting fees or platform costs paid to external providers
• Work completed at your direction and accepted in writing
• Rush or expedited work completed with a premium agreed upon in advance

How Refunds Are Processed

Approved refunds are processed through Stripe back to your original payment method. Stripe's standard refund timeline applies — typically 5–10 business days for the credit to appear on your statement, depending on your card issuer. We have no control over your bank's processing time beyond initiating the refund on our end.

How to Request a Refund

1. Email us at support@knightlogics.com with subject line: Refund Request — [Your Name / Package]
2. Include the email address used at checkout and the date of purchase
3. Briefly describe your reason for the request
4. We will respond within 2 business days to confirm eligibility and next steps

Disputes

If you believe there was an error with your charge or you did not receive the service paid for, please contact us directly before initiating a chargeback. We are committed to resolving issues fairly and promptly. Unauthorized chargebacks for services that were delivered as described may result in dispute on our end.

Policy Updates

This refund policy may be updated periodically. The "Last updated" date reflects the most recent revision. Continued use of our services after policy changes constitutes acceptance of the updated terms.

Contact

For refund requests or questions about this policy, contact us at:

Email: support@knightlogics.com

Website: https://knightlogics.com