Overview
At Knight Logics, we stand behind the quality of our work and are committed to ensuring client satisfaction. This refund policy outlines the terms and conditions under which refunds may be provided for our software development and business automation services.
Service Categories
Custom Software Development Projects
For custom development projects with defined scope and deliverables:
- Initial Consultation: 100% refundable if cancelled within 24 hours of payment
- Planning Phase: 50% refundable before development begins
- Development Phase: Refunds calculated based on work completed and milestones achieved
- Final Delivery: No refunds after client acceptance of final deliverables
Business Automation Solutions
For automation systems and integrations:
- Discovery Phase: Full refund available within 72 hours of project start
- Implementation: Partial refunds based on completion percentage
- Testing & Deployment: 48-hour satisfaction guarantee after go-live
Consulting Services
For hourly consulting and technical advisory:
- Hourly Sessions: No refunds for completed sessions
- Prepaid Packages: Unused hours refundable within 30 days
- Strategy Sessions: 24-hour cancellation policy with full refund
Satisfaction Guarantee
We offer a satisfaction guarantee for all our services:
- If you're not satisfied with our work, we'll work with you to make it right
- Additional revisions at no charge within scope
- Alternative solutions if initial approach doesn't meet needs
- Transparent communication throughout the process
Refund Process
To request a refund:
- Contact us within the applicable refund period
- Provide detailed explanation of dissatisfaction
- Allow opportunity for resolution before refund processing
- Refunds processed within 5-10 business days via original payment method
Non-Refundable Items
The following are non-refundable:
- Third-party software licenses or services purchased on your behalf
- Domain names and hosting services
- Work completed to your specifications and accepted in writing
- Services delivered more than 30 days ago
- Emergency or rush work with agreed-upon premium pricing
Force Majeure
In cases of circumstances beyond our control (natural disasters, pandemics, etc.), we will work with clients to reschedule work or provide prorated refunds as appropriate.
Dispute Resolution
Before pursuing formal dispute resolution:
- We encourage direct communication to resolve issues
- Mediation may be considered for complex disputes
- All refund decisions are at the discretion of Knight Logics management
Payment Method Considerations
Refund processing times may vary by payment method:
- Credit/Debit Cards: 3-5 business days
- Bank Transfers: 5-7 business days
- Digital Payments: 1-3 business days
Contact for Refund Requests
For refund requests or questions about this policy, please contact us at:
Email: support@knightlogics.com
Website: https://knightlogics.com
Subject Line: "Refund Request - [Your Project Name]"
Policy Updates
This refund policy may be updated periodically. Changes will be posted on this page with an updated "Last modified" date. Continued use of our services after policy changes constitutes acceptance of the new terms.