Internal System · Live Workflow

CRM Outreach Queue & Reply Tracking

A live outreach engine for segmented local-service campaigns — OutreachEngine with scheduler jobs, bounce detection, and Email-Agent reply routing.

OutreachEngine Flask SQLite Reply tracking Multi-brand
20–40Daily send cap
3Brand lanes kl/kg/st
Livefirst_touch + followup

OutreachEngine in production on real campaigns

OutreachEngine — Flask app with SQLite storage — drives segmented lists, branded templates, scheduler jobs for first_touch and followup, bounce detection, and daily caps between 20 and 40 sends per brand.

Screen Team st lane, Faith Works faithworks lane, and Knight Group kg lane each use OutreachEngine with separate caps and templates. KG generated substantial booked work from one well-targeted message; ST and FW run the same engine at enclosure and land-clearing scale.

Replies route to Email-Agent crm_reply views on port 5100; Knight Command Outreach CRM tab embeds the queue UI for daily operator review.

Case study breakdown

Demonstrates the CRM Outreach & Lead Generation service in production on Screen Team, Faith Works, and Knight Group lanes.

Problem

Manual outreach mixed templates, lists, and sender reputations across Knight Logics client brands. Replies scattered in personal Gmail. Follow-up timing was inconsistent and bounces poisoned future sends.

  • No queue preview before sends
  • KG and ST campaigns risked cross-brand template mistakes
  • Follow-up depended on someone remembering inbox checks

What was built

OutreachEngine — Flask app with SQLite storage — drives segmented lists, branded templates, scheduler jobs for first_touch and followup, bounce detection, and daily caps between 20 and 40 sends per brand. Replies route to Email-Agent crm_reply views on port 5100.

  • Brand switcher for kl, kg, and st lanes
  • Preview and queue depth before scheduler fires
  • Bounce flags suppress bad addresses

Tools used

Flask + SQLite backend, custom CRM UI, scheduler integration, Email-Agent multi-inbox routing with KL/KG/ST mapping, and Knight Command Outreach CRM tab embed.

  • Gmail/Zoho/Microsoft inboxes via Email-Agent
  • Campaign logging for lead-source reporting
  • Embeds on port 5050 family alongside referral tooling where co-deployed

Early signal

Screen Team st lane, Faith Works faithworks lane, and Knight Group kg lane each run on OutreachEngine with separate caps and templates. KG generated substantial booked work from one well-targeted message. Operators see queue health without spreadsheet tracking.

  • Measurable reply rate per list
  • Follow-up cadence enforced by scheduler
  • Bounce rate visible before reputation damage

Tools & stack

Flask SQLite OutreachEngine Email-Agent Scheduler Bounce detection
Dashboard

Queue preview & send windows

Production CRM interface used on real Tampa Bay campaigns.

Workflow snapshot

A clear path from intake to launch — scoped to what your team will actually use.

1

List segmentation

Import and tag lists by trade, geography, and brand fit.

2

Template & cap setup

Per-brand templates with 20–40 daily send limits.

3

Scheduler jobs

Configure first_touch and followup with bounce rules.

4

Reply routing

Connect Email-Agent crm_reply views and reporting.

Typical deliverables

Scoped to your trade, territory, and ops maturity — not a one-size package.

CRM engine

  • Flask + SQLite OutreachEngine deployment
  • Brand switcher for kl, kg, st, and faithworks lanes
  • Queue preview and send window visibility
  • Bounce flags suppress bad addresses

Scheduler & caps

  • first_touch and followup job configuration
  • 20–40 daily send limits per brand
  • Preview sends before production windows
  • Campaign logging for lead-source reporting

Reply integration

  • Email-Agent crm_reply routing
  • Knight Command embed
  • Gmail/Zoho/Microsoft inbox mapping
  • Weekly operator review cadence
Live proof

Live client lane results — ST, FW, and KG

OutreachEngine production proof spans Screen Team, Faith Works, and Knight Group — not a demo dataset.

  • crm-outreach-lead-generation service page
  • email-agent-automation for reply path
  • Screen Team 36-page site as st lane proof destination
  • Faith Works 82-page site as faithworks lane reference
Knight Group outreach proof KG campaign
Proof

Knight Group campaign results

KG-branded outreach produced real jobs — the business proof behind the CRM engine, not a demo dataset.

Knight Group case study

Related proof & examples

Live builds and internal workflows behind this service lane.

Want a similar system?

We can adapt OutreachEngine for your trade, territory, and brand separation requirements.

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