Is this a website package or a full operations build?
It is a connected growth system — not a brochure site with a logo swap. The website and local SEO are the foundation; CRM outreach, Email-Agent, social queues, referral tracking, and field dispatch are lanes we add only when your team will actually open them. You can start with launch + website, then phase in outbound, inbox routing, social, and ops.
What does “business development” include before the website?
For new or rebranding companies we cover the basics operators need to look real: brand direction, domain, business email, phone/call tracking, Google Business Profile setup, analytics, and lead capture. That launch path is documented on Starting a New Business — growth systems plug into that foundation instead of leaving you with a pretty site and no inbox.
How does lead generation and grading work?
OutreachEngine builds and scores local lists by niche, geography, and brand-lane fit (property managers, complementary trades, HOAs, estimate-first businesses). High-fit accounts get priority inside daily send caps so you do not burn domain reputation on low-quality blasts. Replies route into Email-Agent crm_reply views for triage and booking.
What does Email-Agent do with forms and CRM replies?
Website form submissions and outreach replies fan out to the right brand inboxes — not one buried personal Gmail thread. You can enable automated acknowledgements for after-hours coverage, or notifications so someone answers while the lead is still hot. crm_reply and lead views keep marketing conversations separate from day-to-day mail.
Do you replace our existing CRM?
Often we extend what you already pay for, or replace lightweight CRM gaps with OutreachEngine plus Email-Agent routing. We map current tools, inboxes, and follow-up habits before recommending a swap — the goal is queues your team will open daily, not another unused SaaS seat.
What is Knight Command?
Knight Command is the authenticated /admin shell that embeds live services in one login: Command Center, Referrals, Outreach CRM, Email Agent, Social Ops, Social Poster, and Logs. Each tab points at the real service (referral stack, Email-Agent, Social Poster, etc.) so operators stop jumping between five bookmarks.
How do social posts and job photos connect?
Social Poster queues multi-brand content with API and Playwright runners and failure reporting. On the field side, KG Dispatch (Handyman Ticket Manager) captures before / process / after photos per job; a marketing worker builds branded composites, publishes to the website gallery, and hands social-ready assets to the brand queue — so completed work becomes proof without a second upload process.
How does the Tampa Bay trade partner network fit in?
After a partner has a credible owned presence, we publish a case study when ready, assign a referral lane, and co-market with complementary trades through tracked QR paths and /ref/:partner attribution. Partners see earned vs paid status in the referral dashboard instead of spreadsheet arguments.
How long until systems are live, and how is work phased?
Foundation sites typically launch in weeks with schema, analytics, Search Console, and conversion paths. Outreach, Email-Agent, social, referral, and dispatch lanes follow in milestones so your team is not trained on five tools on day one. Scope is written per lane — website-only, outbound, automation, field ops, or full stack — with pricing tied to what you adopt.
Who is this for, and who should wait?
Best fit is estimate-first local service companies ready to invest in systems — trades and home services that need more than a redesign. If you only need a brochure site, start with websites or a growth audit. If you will not answer outreach replies or open a dispatch board, we will not sell those lanes yet.